Have A Question? Read Frequently Asked Questions Here
- Why are your prices so low?
Controlled non-production overheads enable us to sell eyeglasses at such prices. Where people are more towards advertising and having big outlets, in turn, burdening their buyers, we exercise a low profile policy to get the same money back to our customers. The low price has nothing to do with quality. The quality of the frames and lenses are the same as offered in other stores. Only frames with superb quality are offered online after systematically evaluating every frame on set standards.
- How do I place an order?
Simply select a frame as per your size. Enter in your prescription. Pick the lenses from the options available. Add them to the cart and proceed with the payment.
- How do I use a promo code?
Add the glasses you want to your cart. Scroll down to a box reading Discount Code. Enter your specific code and click Apply Coupon. Notice the Grand Total drop (Awesome!)
- Can I use more than one promo code at a time?
We limit orders to one promotional code per order.
- Why do I select a frame of my size?
It is always recommended to select a frame as per your size so that we can adjust the pupil distance accordingly, else you might not be able to focus. We understand style matters but vision makes things go.
- I do not see the lenses I want or getting an error.
Once you enter the prescription, our system will give you the options that we can do and are available in our stock for your specific prescription. If none appear, it means we do not have the lenses for your prescription. Please contact customer support so we can find out the possibility of arranging them on special request.
- Doctor gave me the prescription for contact lenses, is it any good?
Eyeglasses can only be produced using the prescription of eyeglasses. Contact lens prescription cannot be used for them.
- How can I get prescription sunglasses?
The tint is the available option. It is a permanent color on lenses to make them sunglasses. You can also have lenses that change color in the sunlight; they are named "PHOTOCHROMIC" in the lenses option.
- What are your lenses made of?
Our high-quality lenses are made from strong, lightweight plastic and sealed with a scratch-resistant hard coating. Before they’re cut in-house, each lens undergoes different stages of production and quality control inspections.
- What coatings do you have?
We offer the following lens coatings:
Scratch Resistance: Hard coating seals plastic lenses to reduce scratching and increase durability.
Anti-reflection: Made with anti-static, anti-reflective, and hard coat colored glare. Ideal for computer usage and night driving.
UV Protection: UV protection made with hard coat layers blocks out 100% of all UVA and UVB rays.
Hydrophobic coatings: Protect the lens from dirt and water.
Blue Cut Protection: Blocks the harmful blue light to prevent retina damage. Recommended for people who spend most of the time on screens i.e. TV, Computer, mobile, etc.
All our lenses come with UV and Anti-Scratch by default, including Bifocals. Furthermore, Anti-Reflective Coating is available for 6.95 USD respectively.
- Do you offer Prism Correction?
Prism is available with all usages up to base 5. Extra charges will apply once the prescription is entered. You only require prism value to complete your prescription now. We can make glasses with prism only.
- Do you offer frames only or non-prescription or cosmetic usage glasses? If not, can you re-lens my current frame?
We can only make and ship a complete pair of prescription glasses and frames too. We do not make and ship lenses only, unfortunately, due to varying state laws, we are prohibited from doing so.
We are offering glasses or sunglasses for cosmetic usage now.
- Do you offer glass lenses?
At this point, we only have plastic lenses available and the highest index is 1.67.
- Do you charge a strong prescription?
Like Prism, an extra charge for a strong prescription will be added once the prescription is entered.
- Once my glasses are ready, can I come to pick them?
It’s an online store only. We do not have a physical location at this point.
- Where will you make my glasses?
We have our production facilities outside the UK and the US. They are in Thailand and Pakistan. The glasses are shipped from the respective production as per the availability of the frames.
- Do you offer international shipping?
We do ship internationally as well. Refer to the shipping policy for all the details. (https://www.goggles4u.com/shipping-policy)
- How much is shipping?
Standard Shipping is 5.95 USD per pair for the US and Priority Shipping is $ 9.95 . ($2 will be charged per additional pair) For International Orders, please check with customer support.
- Is there any minimum cart value at the time of checkout?
Yes, the minimum shopping cart total after applying the discount code should be $4.95 (Excluding Shipping).
- Can I change or cancel my order?
Just email us or give us a call at 1-888-830-7857. Try to contact us within 24 hours, since we process our orders very quickly.
- How do you ship the order? Do I have to take care of customs or taxes?
Standard Shipping for the US is done by USPS, for Canada, it is done by Canadapost and for the UK, it is done by Royal Mail. No customs and taxes are applicable.
- Do I get a tracking number?
Yes, once the order is dispatched from our shipment facility, the tracking number will be updated in your Goggles4u account and will be sent to you via email as well. For some international destinations, it will not be available since w use untraceable service for some countries.
- Can I check the progress and status of my order online?
All the orders placed by the user account can be updated online in their account. For guest users, they may refer to the link: https://www.goggles4u.com/sales/guest/form/
- Do they come in the original case & accessories with them?
Unfortunately, not all brands that we carry come with original designer cases or accessories since we purchase them in stock lots to offer you the best prices. We do provide a Goggles4u case if that brand is not available in a designer case with us.
- Do you have replacement frame pieces?
At this time we only carry replacement nose pads.
- How do I pay? Is it secure?
We accept all major Credit Cards, AmazonPay, ApplePay, and PayPal. Our main gateway is PayPal and it is the most secure platform, where your information is 100% secure. We do not store any card detail. The other details are always secure on our servers.
- Are the prices in US Dollars?
Yes, we charge US Dollars only. All other currencies are subject to the conversion rate.
- Do you accept Insurance?
We do not accept insurance. If you have an FSA/HSA card associated with VISA, Mastercard or AMEX you can try inserting the numbers directly into our payment page. If it doesn’t work, just email us for an itemized receipt and send it to the provider for reimbursement.
- Will I have to pay any taxes or customs duties?
Customs duty may apply on the orders that are going to be delivered outside the US, UK, and Canada. In case any taxes or duties are applied to the package as per the country`s custom/import laws, the customer will be responsible for it. We advise checking your country’s specific laws beforehand. Goggles4u will not be accountable for any customs duty applicable to specific countries.
Not Sure What To Do?
If you have any questions/concerns, please feel free to contact our Customer Support department over the live chat. We are available round the clock - 24/7.