- Why are your prices so low?
Controlled non-production overheads enable us to sell at such prices. Where people are more towards advertising and having big outlets in turn burdening their buyers, we exercise a low profile policy to get the same money back to our customers. Low price has nothing to do with quality. The quality of the frames and lenses are same as offered on other stores. Only frames with superb quality are offered online after systematically evaluating every frame on set standards.
- How do I place an order?
Simply select a frame as per your size. Enter in your prescription. Pick the lenses from the options available. Add them to the cart and proceed with the payment.
- How do I use a promo code?
Add the glasses you want to your cart. Scroll down to a box reading Discount Code. Enter your specific code and click Apply Coupon. Notice the Grand Total drop (Awesome!)
- Can I use more than one promo code at a time?
We limit orders to one promotional code per order.
- Why do I select frame of my size?
It is always recommended to select a frame as per your size so that we can adjust the pupil distance accordingly, else you might not be able to focus. We understand style matters but vision makes the things going.
- I do not see the lenses I want or getting an error.
Once you enter the prescription, our system will give you the options that we can do and are available in our stock for your specific prescription. If none appear, it means we do not have the lenses for your prescription.
- Doctor gave me the prescription for contact lenses, is it any good?
Eyeglasses can only be produced using the prescription of eyeglasses. Contact lens prescription cannot be used for them.
- How can I get prescription sunglasses?
Tint is the available option. It is a permanent color on lenses. It will be available with 1.57 CR 39 Index Lenses only. You can have lenses that change color in the sunlight; they are named as photochromic in the lenses option.
- What are your lenses made of?
Our high-quality lenses are made from strong, light-weight plastic and sealed with a scratch-resistant hard coating. Before they’re cut in-house, each lens undergoes different stages of production and quality-control inspections.
- What coatings do you have?
We offer three lens coatings:
Scratch Resistance: Hard coating seals plastic lens to reduce scratching and increase durability.
Anti-reflection: Made with anti-static, anti-reflective and hard coat colored glare. Ideal for computer usage and night driving.
UV Protection: UV protection made with hard coat layers blocks out 100% of all UVA and UVB rays.
Hydrophobic: Made with layers to repel water.
All our lenses come with UV and Anti-Scratch by default, excluding Bifocals. They are available on them at an additional cost of 4.95 USD. We have Anti-Reflective Coatings and Hydrophobic as well. They range between 4.95 USD to 15 USD.
- I do not see Anti-Reflective coatings with Bifocals?
We do not offer AR coatings with Bifocals. You can always add them for an additional cost of 25 USD by contact us.
- Do you offer Prism correction?
Prism is available with all usages up to base 4. Extra charge will be added once the prescription is entered. We can make lenses with prism only on the basis of a complete prescription. We cannot make glasses with prism only. The website allows ordering Plano lenses because a lot of prescriptions require the sphere to Plano, while they have other values available.
- Do you offer frames only or non-prescription or cosmetic usage glasses? If not, can you re-lens my current frame?
We can only make and ship a complete pair of prescription glasses. We cannot remake lenses for your pair or ship lenses only, unfortunately, due to varying state laws, we are prohibited from doing so.
We are not offering glasses or sunglasses for cosmetic usage or only frames. The website allows ordering Plano lenses because a lot of prescriptions require the sphere to Plano, while they have other values available.
- Do you offer glass lenses?
At this point we only have plastic lenses available and the highest index is 1.67.
- Do you charge strong prescription?
Like Prism, extra charge for strong prescription will be added once the prescription is entered.
- Once my glasses are ready, can I come to pick them?
It’s an online store only. We do not have a physical location at this point.
- Where will you make my glasses?
We have our production facilities outside UK and US. They are in Thailand and Pakistan. The glasses are shipped from the respective production as per the availability of the frames.
- Do you offer international shipping?
We do ship internationally as well. Refer to the shipping policy for all the details. (https://www.goggles4u.com/shipping-policy)
- How much is shipping?
Standard Shipping is per pair; for US it is 5.95 USD per pair and for International Orders it is up to 10 USD. Express Shipping can range from 20 USD to 30 USD up to 4 pairs.
- When will I get my order?
Standard Shipping to US, UK and Canada is 10-12 days and for other countries is 2-3 weeks. Express Shipping for Canada and UK take 5-7 days in transit and for other countries, it is 10-12 days
- Can I change or cancel my order?
Just email us or give us a call at 1-888-830-7857. Try to contact us within 24 hours, since we process our orders very quickly.
- How do you ship the order? Do I have to take care of customs or taxes?
Standard Shipping for Canada and US is done by USPS and for UK, it is done by Royal Mail. Express Shipping is done by DHL and FedEx. No customs are taxes are applicable.
- Do I get a tracking number?
Tracking number is available with USPS, FedEx and DHL only. Standard Royal Mail does not have a tracking number.
- Can I check the progress and status of my order online?
All the orders placed by the user account can be updated online in their account. For guest users, they may refer to the link: https://www.goggles4u.com/sales/guest/form/
- Do they come in the original case & accessories with them?
Unfortunately, not all brands that we carry come with original designer case or accessories since we purchase them in stock lots to offer you the best prices. We do provide a Goggles4u case if that brand is not available in a designer case with us.
- Do you have replacement frame pieces?
At this time we only carry replacement nose pads.
- How do I pay? Is it secure?
We accept all major Credit Cards and PayPal. Our main gateway is PayPal and it is the most secure platform, where your information is 100% secure. We do not store any card detail. The other details are always secure on our servers.
- Are the prices in US Dollars?
Yes, we charge in US Dollars only. All other currencies are subject to the conversion rate.
- Do you accept Insurance?
We do not accept insurance. If you have an FSA/HSA card associated with VISA, Mastercard or AMEX you can try inserting the numbers directly into our payment page. If it doesn’t work, just email us for an itemized receipt and send it to provider for reimbursement.
Still not sure?
If you have any questions/concerns, please feel free to contact our Customer Support department over the live chat. We are available round the clock - 24/7.